Network Operations Center and Technical Support
STRATA’s Network Operations Center is where our IT support technicians manage, monitor and maintain networks. We provide solutions that include 24-hour coverage, with our proficient and experienced experts offering personalized technical support.
- Provide 24/7/365 technical support & call coverage tailored to your company’s needs
- Represent your company upon answering
- Manage, notify and update customers and service providers regarding outages and remediation status
- Facilitate technician callouts
- Monitor Data Centers after hours
- Maintain 24/7 availability of your network and facilities
- Provide customized dispatch service
- Conduct immediate incident response and management
- Troubleshoot customer broadband, WiFi, Cable TV and landline connectivity issues
- Monitor networks for possible equipment failure to minimize downtime
- Answer technical support calls for wireless and broadband customers